These are difficult times, but we are not taking this lying down.
At Gosschalks, we have a fantastic team of people all of whom are at the heart of what we do. As such, our priority over the past few weeks has been to ensure the health, wellbeing and safety of the team as a whole so that, as a business, we can continue to provide an exceptional level of service to you, our clients. We have to say, we have been incredibly proud and grateful for what has been an outstanding response from everyone at Gosschalks in these unprecedented circumstances.
Our continuity plan (details below) has been tested over the last couple of weeks and is now in full swing. As such, please be assured that it is business as usual at Gosschalks.
Remote working – all of our fee earners are now, whenever possible, working remotely. Everyone has laptops and mobile telephones and can (subject to illness – see below) continue to work in the usual way.
Secure cloud-based technology – all of our systems are cloud-based, so secure access to electronic files, documents, emails and records is available 24/7 whether working from the office or remotely.
Communications– as above, all fee earners have laptops and mobile telephones. When away from the office, all desk phones will be diverted to mobiles so please continue to call your relevant contact in the normal way. To assist, all fee earner mobile numbers have now been included on our website. All fee earners also have access to Microsoft Teams for online collaboration, document sharing and video conferencing, if required.
Illness – in the unfortunate event that one of our team members falls ill, and due to the cloud based technology we use, all members of the firm have access to all electronic files, documents etc and so we can very quickly ensure that work is reallocated and picked up.
The office – although many of our fee earners are working remotely, the office will still remain open for as long as we are permitted and will act as the central hub of our business and administration function, manned by our dedicated support staff who remain instrumental to delivery of our usual exceptional service. Arrangements are also in place for the office to be accessed by fee earners and staff over-night and on weekends if required.
We hope that the above reassures you that all of our lawyers will continue to be on hand all week to support you and your businesses. During these difficult times we are dedicated to providing you all with support and guidance and exceptional service with the minimum of fuss at all times.
Finally, we wish you all well both personally and in your businesses over this very testing period for all of us.