Who We Are
Gosschalks gather and process your personal information in accordance with this privacy statement and in compliance with the relevant data protection regulations and laws. This statement provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Gosschalks’ registered office is at Queens Gardens, Hull, HU1 3DZ, authorised and regulated by the Solicitors Regulation Authority under number 61213. We are registered on the Information Commissioner's Office Register; registration number Z5449877, and act as the data controller when processing your data. Our designated Data Protection Officer is Gary Payne, who can be contacted at our registered office address below or via email by clicking here.
Information That We Collect
Gosschalks processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this statement.
The personal data that we collect from is (but not limited to):
- Date of Birth
- Home Address
- Personal and/or Business Email
- Home Telephone Number and/or Mobile Telephone Number
- National Insurance Number, Passport Number and/or Driver’s License Number
- IP Address
- Special Category Data (i.e. health/medical information, details about religion, sexuality, criminal records, etc.)
We collect information in the below ways:
We may obtain your personal data directly and indirectly. Directly from you during an enquiry by telephone, email, post, or via a contact form on our website or when you visit our premises. We may also obtain your personal data directly during our recruitment process i.e., via your CV and we may obtain your personal data indirectly when acting for our clients in the course of our business relationship or when your personal data is provided to us via a referrer i.e., another law firm or organisation acting on your behalf such as a conveyancer or other professional individual.
How We Use Your Personal Data
Gosschalks takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this statement. Where you have consented to us providing you with marketing related information etc., you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below:
- We collect your personal data during the performance of a contract or when providing one or more of our services to you whether remotely or face-to-face.
- We collect and store your personal data as part of our legal obligation for business accounting, tax purposes and regulatory compliance.
- We collect and store your personal data when you visit our website or social media e.g., via our cookie management system (consent) on our website and when you send us an enquiry via our contact forms or direct message us through Twitter or Facebook (contractual obligation).
- We collect and store your personal data which is provided to us by clients or from other professionals during the delivery of a service (contractual obligation).
- We collect and store your personal data when you apply for, or during employment with Gosschalks (contractual and legal obligation).
- We will occasionally send you invitations to events such as legal updates, etc., where we have assessed that it is beneficial to you as a client and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests. (See the section on Legitimate Interests below for further details)
You have the right to access any personal information that Gosschalks processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
If you wish to exercise any of your Rights, you can do this by contacting our Data Protection Officer in any way. Our phone number and email address is publish towards the end of this privacy statement and in the first section above.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this statement or where there is a legal requirement.
Gosschalks uses some third parties to provide services to our business functions that enable us to deliver our services to you. All third-party processors acting on our behalf only process or access your data in accordance with instructions from us and comply fully with this privacy statement, data protection laws and any other appropriate confidentiality and security measures.
These third parties include our Regulators; accountancy professionals; our networking and infrastructure support providers and web development support, and all third-party processors are governed by a formal Data Processing Agreement.
Gosschalks takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
- SSL, TLS, encryption, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus and malware detection, etc.
Transfers Outside the EU
Gosschalks utilise limited products or services (or parts of them) that may be hosted/stored in the United States of America, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA") for the below purposes:
- We use SurveyMonkey to assist in information and response gathering to questionnaires and / or event invitations.
Therefore, when you use SurveyMonkey, the personal information you submit will be stored on servers which are hosted in the United States of America.
SurveyMonkey Inc. is registered with the EU-Us Privacy Shield. The EU-US Privacy Shield Frameworks were designed by the U.S. Department of Commerce and the European Commission to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union to the United States in support of transatlantic commerce.
We will continue to periodically monitor SurveyMonkey Inc. and their compliance and registration with the EU-US Privacy Shield.
Beyond SurveyMonkey, Gosschalks does not send personal data outside the EU and EEA for processing however, in delivering a contracted service for a client, some personal data within other information may need to be sent to other entities or the client whilst they are based in another jurisdiction outside the EU. Gosschalks will simply transfer the information to our secure EU based secure file storage system for the other entity or client to download it for the purpose of fulfilling the contracted service.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Gosschalks, however, as this information is required for us to provide you with our services or deliver your legitimate interests, we will not be able to offer some/all our services without it.
As noted in the ‘How We Use Your Personal Data’ section of this statement, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.
We use legitimate interest as a lawful basis for processing personal data for the following purposes:
To invite existing clients, professionally referred individuals and persons who have expressed a previous interest, to attend our regular legal update seminars providing updates on current law, case law and practice within their area of commercial operations;
To issue invitations to identified individuals to Gosschalks social and celebratory functions as our guest;
Individuals have the right to object to processing, and you can do so by contacting our Data Protection Officer. Individuals receiving communications under legitimate interest can also opt-out via the link within the communication.
How Long We Keep Your Data
Gosschalks only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Other purposes for processing your personal data may mean that your personal data is retained for longer or shorter periods, the duration of which is made available to you.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Owing to the services we offer, Gosschalks sometimes needs to process sensitive personal information (known as special category data) about you e.g., to comply with our legal obligation to verify your identity, or check for any criminal record in support of your licencing, or understand your medical conditions whilst delivering our services or supporting you in your employment with us. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.
Lodging A Complaint
Gosschalks only processes your personal information in compliance with this privacy statement and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Data Protection Officer: Gary Payne
Gosschalks, Queens Gardens, Hull, HU1 3DZ
Tel: 01482 324252
Send an email to the DPO.
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
Fax: 01625 524 510
Website Complaint Submission