Having joined the firm in 1997, Steve became the first full-time member of our IT Department and has been primarily responsible for the firm’s technology development ever since.
In 2011, Steve took on a revised role to better leverage his commercial acumen, creative skills and his many years of technology experience to further engage in the structured development of the practice and our service delivery model.
"You can’t deliver the right technology or development strategy if you don’t fully understand how a business operates, the culture within that organisation, where it is planning to go in the future and how it plans on getting there - I enjoy that bit. Technology should add value, complement core values and wrap around the requirements of a business, not the other way around. That’s why my role makes absolute sense".
Throughout his time with the firm, Steve has brought to bear many new and innovative solutions ensuring that Gosschalks is able to compete with the very best law firms in the UK. In his role Steve is able to focus time and attention on the wider development aspects of the firm and its clients. An example being the concept, development and ongoing management of our industry leading licensing compliance software, used by a number of major operators including two of the 'big four' supermarket chains, national retailers and cinema operators who use it daily to manage their licensed estates with ease.
“I’ve never been into the latest and greatest technology just for the sake of it. Technology only interests me when it can be used as a platform for improvement. Whether that’s improving our performance or helping to deliver a whole new level of service to our clients. One of things I enjoy most about my job is finding solutions to problems that our clients didn't realise they had.”
Steve is full of natural enthusiasm for everything he becomes involved with and he currently sits on the firms Management Committee and is part of a four-person strategy team focussed on the ongoing development of the firm.
“Being involved at the heart of the firm means I get to fully understand our business, our people, our industry sector as well as the markets and clients we serve. This provides the perfect grounding upon which to develop innovative and more effective solutions.”
Steve is a big believer in supporting those less fortunate and is responsible for Gosschalks award winning Community Engagement Programme which he established in 2011 working closely with our charity partners The Smile Foundation . He is a member of the Humber LEP Digital Board, a former Chair of the Young Enterprise (Humber North) Area Board and was a founding member and the Chair of Business Springboard. He also manages our relationship as a Key Partner of For Entrepreneurs Only.
“Steve makes it his business to fully understand our challenges and delivers innovative solutions that go beyond the conventional – he’s not afraid of a totally different approach to a challenge which was evident with a recent project.
After some detailed consultancy, Steve developed an online end-to-end solution to manage the personal licence holder application life-cycle from initial instruction, through online training and e-assessment to the application being submitted to the local authority. Following a successful trial in Scotland this solution has since been rolled out to all stores across the UK with great effect, saving the business thousands of pounds, a huge amount of hassle and with an improved pass rate for good measure. An great example of what true partnership working can achieve.”
Neil Eccles - Senior Manager - Licensing and Permits (SME), Asda
“As far as Gosschalks’ services are concerned, Steve provides a layer of genuine added value. He is the architect of their innovative Licensing Compliance Management software which is now used to manage our entire licensed estate.
When we went out to tender, no other firm was able to provide such a solution and it became an important factor in our decision to choose Gosschalks. Steve fully understood the challenges faced by a major licensed retailer and was instrumental in the deployment of his software for Home Bargains which included some bespoke functionality to ensure it delivers precisely what we need."
Gary Egerton - Licensing Compliance Manager. Home Bargains
"Steve has been one of the significant contributors to the success of Smile and its subsequent investment of over £4m into charities across the region since the we moved into Gosschalks after Steve came up with the idea and sold it to the his partners and colleagues. We’ve never looked back and have grown beyond expectation in the years since.
Steve’s dedication to delivering the projects he leads goes beyond a typical commitment to providing results, whether for clients, colleagues or local communities. With Steve it’s also about pride and this ensures exceptional standards as well as results every time.
A true deliverer and inspirational leader who leads by example, Steve should be the first on anyone's team sheet every time whether that be for work, friendship or football... although as far as the latter is concerned, the legs are starting to go... sorry!"
Andy Barber - Chief Executive, HEY Smile Foundation
In his spare time, Steve enjoys spending time with his two children, DIY, watching Hull City, coaching junior football and is known to engage in long distance charity cycle challenges that tend to double in distance after a few pints during the first planning meeting!
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